Terms of Service

Apearl provides AI-assisted proposals and quotations, client and opportunity management, online client signing, engagement tracking, team workspaces, and related collaboration tools for service businesses. Features and limits vary by plan as shown on our pricing page.

You must provide a valid email and keep your credentials confidential. New plans start with a 7-day free trial where offered — no card required. Paid subscriptions are billed via Stripe per the plan and cycle you select; manage, upgrade, or cancel anytime from Billing or the Stripe customer portal. Cancellation takes effect at the end of the current billing period; fees already paid are non-refundable except where required by law or agreed in writing for billing errors. AI features consume monthly credits that reset each billing cycle; per-model costs are shown in the app before you generate.

You agree not to: break the law through the service; attempt to access other workspaces; abuse AI features (spam generation, prompt-injection of other users' content); circumvent rate limits, quotas, or human-verification checks (including the public demo's monthly tries); resell or scrape the service; or upload unlawful, infringing, or malicious content. We may suspend accounts that breach these terms, with notice where practical.

AI-generated drafts are starting points, not professional advice — review every proposal for accuracy, pricing, legality, and fit before sending. When a client signs, we record their name, email, signature image, and timestamp as the acceptance record; how you use that record (contracts, invoicing) is your responsibility. Apearl is a preparation and signing tool: we never submit bids on your behalf, guarantee outcomes, or accept liability for missed, lost, or unsuccessful deals.

You own your company data, clients, proposals, and uploads, and grant us only the license needed to operate the service (hosting, AI processing you request, backups). The Apearl product, branding, and underlying software remain ours.

Either party may terminate: cancel self-serve anytime (Section 2); we may suspend for breach, non-payment, or abuse. On termination you can export your data within 30 days via a support request, after which workspaces may be deleted per our Privacy Policy. To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect losses such as lost deals, profits, or opportunities.

These terms are governed by the laws of Malaysia, without regard to conflict rules; EU consumer mandatory protections remain unaffected. We may update these terms with in-app or email notice; continued use after the effective date constitutes acceptance.